Why the name E-master? I acquired this name from my colleagues after I had designed a knowledge portal off work hours during the initial days of my career. The motivation behind the development of this idea was simple; the need of the hour!
Any technical/Non-Technical Customer Support centre needs to address the customer query within a few seconds. You also need to resolve the technical issues by finding the root cause and solving it within strict timelines. The challenge was browsing through numerous manuals, websites and documents to find the right information. All I did was to collate every content needed from every source for every query and made it available online to the team. Within no time, all my colleagues started using it and nicknamed me “E-master”. That’s how my journey began in the field of Knowledge management, way long before I ever heard the word “Knowledge Management.”
It all sprouted with a few simple questions.